Quality Policy

our commitment to quality

Proud to be ISO 9001 Certified!

Successful Projects is proud to be awarded ISO 9001 certification, an internationally recognised standard that ensures that our products and services meet the needs of our clients through an effective quality management system.

We have developed and implemented our quality management system in order to improve the overall performance, maintain a high-level of quality and strong client service and to provide a sound basis for consistent project delivery. Our decision to work towards ISO 9001 accreditation demonstrates the commitment to providing a high-quality and consistent products and services to our clients and our ongoing investment in delivering excellence.

  • Our Quality Management System is planned, implemented, reviewed and approved in accordance with the ISO9001:2015 standards
  • Quality is accepted as the responsibility of all employees
  • Our Team is trained in order to deliver quality services consistent with the quality objectives
  • Processes are in place to ensure the consistent collection and analysis of quality data and information
  • Processes are continuously checked to ensure the ongoing suitable and effectiveness and to identify areas of improvement

Our quality objective is to exceed our Client’s expectations by delivering excellence in our service delivery, in the agreed timeframe.

This policy is basic to the Successful Projects plan for its operation , and all employees at all levels are encouraged to share in the responsibility for achieving this outcome.

QUALITY OBJECTIVES

Quality and the performance of the Quality Framework at Successful projects is measured, monitored and reported through the reporting and analysis of the Quality Objectives.
The Quality Objectives are desired outcomes which have been identified as important to Successful projects in the delivery of quality services. The Quality Objectives and their corresponding Key Performance Indicators are identified and described in the Quality Framework. The Quality Objectives are established and monitored by Management

QUALITY FRAMEWORK

Successful Projects has adopted the Continuous Improvement Cycle of Plan, Do, Check, Act to inform the Quality Framework.  The Quality Framework at the Company consists of the following elements: 

 

Quality Control

Process which ensure services are consistently of high quality.

Quality Assurance

Processes which ensure services are being completed or delivered in a consistent and correct manner

Continuous Improvement

Processes to ensure services are constantly being checked to ensure the ongoing suitable effectiveness and to identify areas of improvement

 

 

Director

Brett Anderson
27 August 2020

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